Skip to main content

The older version of cis-upgrade-runner cannot be removed when upgrade vCenter Server 6.0

When you upgrade or patch vCenter Server 6.0 for Windows, you may see following symptoms:
"The older version of cis-upgrade-runner cannot be removed. Contact your technical support group."

Or error code 1063:
"Installation of component VMware CIS upgrade runner failed with error code '1063'"

That means the vCenter Server installer cannot find MSI files of existing vCenter Server services. It could be following reasons:

  • You delete MSI files in "Temp" folder of the profile you used to install vCenter Server.

  • The account you used to login and install vCenter Server was roaming profile. The profile's "Temp" folder was automatically deleted when you reboot/logoff the server.

vCenter Server 6.0 for Windows is consist of lot of standalone package. The upgrading process usually uninstall old packages, and then install newer packages. So the failure doesn't impact to database or inventory data. You can re-initiate the upgrading again.

But you cannot manually uninstall old package since upgrading process brings down vCenter services first then uninstall old packages. If you already uninstalled old packages, the upgrading process will be stuck on bring down vCenter Services stage since some processes may already be removed. For example "vmware-python" it maps to "VMware vCenter Configuration Service". If you manually uninstalled it before launch upgrading. It removes the service. Upgrading is not able to check status of the service.

Easiest way to get ride of this problem is

  1. Open Registry Editor (regedit) and go to the path: "HKEY_LOCAL_MACHINESOFTWAREClassesInstallerProducts"
    You would see lot of keys are there.

  2. Search keyword "vmware-". These keys store package info of vCenter Server.

  3. Expand one of the keys. Go to "SourceList".

  4. The value of "LastUsedSource" is path of MSI file of old vCenter Server installer.
    For example my value is "m;1;X:vcenter-serverpackages".

  5. Make sure your server has the path mentioned in previous step (My case it's X:vcenter-serverpackages) and old MSI files are available in the path. If it's a CD-ROM letter, you just need mount old vCenter Server image to the drive.

  6. Copy new vCenter Server image to a local folder, uncompresse and launch installer locally.

  7. Now the upgrading process can read original packages on the mentioned path in step 4. It will automatically remove old packages by the old MSI files.

There are two other workarounds. One is modify the value of "LastUsedSource" to reflect a new location of packages. But you still need the old MSI files be there. Another way is delete the key after you find it in step 2. (I never tested this way but it should work as it let vCenter Server installer thinks the server is brand new so installer can override the existing folders)

I also wrote another article for upgrading error on vCenter Server 5.5 for your reference:

CustomAction VM_InstallJRE returned actual error code 1624


Popular posts from this blog

Connect-NsxtServer shows "Unable to connect to the remote server"

When you run Connect-NsxtServer in the PowerCLI, it may show "Unable to connect to the remote server".  Because the error message is a little bit confusing with other login issues. It's not easy to troubleshoot. The actual reason is the NSX-T uses a self-signed certificate, and the PowerCLI cannot accept the certificate automatically. The fix is super easy. You need to set the PowerCLI to ignore the invalid certificate with the following command: Set-PowerCLIConfiguration -Scope User -InvalidCertificateAction:Ignore -Confirm:$false

Setup Terraform and Ansible for Windows provisionon CentOS

Provisioning Windows machines with Terraform is easy. Configuring Windows machines with Ansible is also not complex. However, it's a little bit challenging to combine them. The following steps are some ideas about handling a Windows machine from provisioning to post configuration without modifying the winrm configuration on the guest operating system. Install required repos for yum. yum -y install yum -y install yum -y install yum -y install epel-release yum -y install yum-utils yum-config-manager --add-repo Install  Terraform . sudo yum -y install terraform Install  Ansible . sudo yum -y install ansible Install  Kerberos . yum -y install gcc python-devel krb5-devel krb5-libs krb5-workstation

How to List All Users in Terraform Cloud

Terraform has a rich API. However, the API documentation does not mention how to list all users. We can leverage the organization membership API and the PowerShell command  Invoke-RestMethod  to get a user list. 1. Create an organization token in Terraform Cloud. 2. Create the token variable ( $Token ) in PowerShell. $Token = "abcde" 3. Create the API parameters variable in PowerShell. $params = @{ Uri = "" Authentication = "Bearer" Token = $Token ContentType = "application/vnd.api+json" } Note: You need to replace ZHENGWU with your own organization name. And I used 100 at the end of the URI to retrieve the first 100 users. It can be any number.  4. Retrieve the API return and list the user's email address. $Test = Invoke-RestMethod @params $