The latest version of VMware Remote Console is 10.0.2. There should be some functions changing in the release. You may see following symptoms after upgrading to the version. The virtual machine console screen is black. Console screen works properly if you just hit buttons on VMware Remote Console window. The console screen freeze once VMware Remote Console grabs mouse or keyboard in screen. The cause is your anti-virus software blocked the internal functions of grab mouse/keyboard behavior of VMware Remote Console. Try disable anti-virus temporarily.